1. Which credit cards do you accept?
We currently accept Visa and Mastercard for all transactions.
2. Are the prices listed in US Dollars?
Yes, all prices are displayed and charged in U.S. Dollars.
3. Does the price include shipping costs?
No, shipping fees are calculated separately during checkout.
4. Do you provide delivery guarantees?
Yes, we guarantee the delivery of all orders placed with us.
5. What is your Refund or Reshipment Policy?
Orders are considered lost after 45 business days (Monday to Friday) from the shipping date. Once confirmed, we will either refund or reship your order at our discretion. Please ensure your address details are correct before placing your order, as errors may void eligibility for refunds.
6. Who covers import taxes and duties?
All import duties, taxes, and fees are the buyer’s responsibility. We encourage you to verify your country's regulations prior to completing your purchase.
7. Are your cigars genuine?
Absolutely. All cigars sold by Cigars Smokers are sourced directly from licensed Habanos distributors and are 100% authentic.
8. Are cigar boxes opened before shipping?
Our standard is to ship factory-sealed boxes. However, some boxes may be opened for inspection at our distributor's facilities before reaching us.
